Service

We make every effort to ensure that the products offered by our company are safe and of the highest quality and care our devices will operate seamlessly and efficiently long.

However, if desired, or any of your concerns we can offer a fully professional service personnel. Ability and competence of our staff allows efficient and professional service both in terms of repairs as well as maintenance and repair of our products.

We provide well-trained staff, distinguished by expertise and skills, with many years of experience. Availability of our employees during the week and very short response times to failure, and the use of professional equipment and measuring devices make our services are of the highest quality.

After the warranty period, you also can feel safe because our company provides full after-sales service.

However, if desired, or any of your concerns we offer a fully professional service personnel. Capacity and competence of our staff allows efficient and professional service both in terms of repairs as well as maintenance and repair of our products. We provide well-trained staff, distinguished by expertise and skills, with many years of experience.

We also offer consulting service on the selection of equipment or parts of products in our range and we offer any assistance in terms of hardware configuration for specific applications. We also organize trainings in the operation, maintenance, adjustment and repair  of the equipment in our or at the customer's office.

We are able to repair engines, multi-piston pumps as well as  rotary-screw compressors.

HYDRO-ELEKTRA service means:

  • qualified maintenance personnel
  • immediate response service every day of the week or by pre-determined entries according the warranty card
  • warranty and post-warranty  service of delivered equipment
  • periodic technical inspections and repairs of equipment at the user  or in our service center
  • supervision of the user on the initial start-up
  • expert consulting and training in the operation, maintenance and current repairs
  • professional workshop service and modern diagnostic equipment
  • guaranteeing the supply of original spare parts and supplies

Each service is performed on the basis of the manufacturer's original spare parts or /on request/  high-class replacements. Each device passes several hours tests after the completion of service. This is the basis to guarantee service for a period of next 6 months. We have full documentation of repaired equipment.

To the device through the site include a detailed report of the technical condition, the course of repair and recommendations relating to the further use of the device.

 

The scope of activities in case of supplying units for service:

  • determine the date and conditions of service
  • shipping / receiving  the unit
  • expertise of the technical condition, determination of the cause of failure, trial run of the machine /if possible/
  • disassembly, a detailed analysis of the technical condition of all components and parts,
  • offering the service,
  • ordering the service or cancelling it
  • equipment service
  • returning repaired device to its owner, 6-month warranty.
  • free inspection before the expiry of the warranty period (delivery, transportation expanses and travel costs are  on the side of the customer).

To find out more about  our offer or  find more detailed technical data of our products, please contact our office by phone or

please use  CONTACT link above.

We are also encouraging to visit our web page dedicated to service of URACA pumps  http://www.uraca24.pl